VIRTUAL PLATFORM FOR TAX PROCEDURES

AUTHOR: MAURO ESQUIVEL

To provide better attention to the taxpayer and facilitate the completion of tax procedures, since August 28, 2020, the Ministry of Finance made the Virtual Procedure (TRAVI) platform available.
This platform includes approximately 40 procedures for extensive control, collection, valuation, and inspection; It works as an accompanying instrument for taxpayers who need to be up to date with tax regulations.

The online platform for tax procedures can be accessed from any device with the internet, both inside and outside the country. It does not need the installation of any program or software or updates. This platform is an accompaniment and management tool for the taxpayer and responds to a real need of both the taxpayers and the Tax Administration to offer more efficient response times and provide more timely attention to taxpayers and avoid their displacement to the tax offices.

Virtual Procedure will be available on the Hacienda website, in the main menu button, highlighted with the name VIRTUAL PROCESS or at their electronic address. To register, the interested party must only create a username and password, enter their data, name, identification number and indicate if they are a taxpayer, legal representative, or an authorized third party. The electronic address must coincide with the one registered in the Single Tax Registry.

This platform’s implementation is no longer necessary to direct requests through the email account unless the particular situation arises that leaves it out of service. For security reasons, they will send notifications related to the management of the requested case. The resolution thereof will be sent to the email registered in the Single Tax Registry (RUT).

So it is recommended to keep the email updated. Suppose the person does not have a computer or mobile phone with internet access to fulfill his obligations. In that case, from 8:00 a.m. to 4:00 p.m., he can arrange for an appointment on the tax administrations’ service platforms. WhatsApp: 8849-9771.

Some of the procedures that you can make on TRAVI: Request for certifications, different types of certificates, statements of accounts returns of balances in favor, resources for revocation and appeal, requests covered by article 102 of the CNPT, account statements, and updates of the Single Tax Registration that cannot be made from the ATV portal, among others.